Frequently Asked Questions
Everything you need to know about shopping with QUAY
What are your shipping rates and delivery times?
We offer standard shipping on all orders, with delivery typically taking 3-7 business days. Expedited shipping options are available at checkout for an additional fee.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We accept returns of unused and unopened items within 30 days of delivery. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
QUAY accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery estimates vary by country and will be calculated during the checkout process.
How do I ensure I am buying the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit.